Returns/Refunds

 As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

  • All returns must be received within 30 days of the purchase date.
  • If you need to return please contact us
  • Face mask, underwear and earrings cannot be returned due to hygiene reasons
  • Gift cards can not be returned and are not redeemable for cash.
  • Please ensure all items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc. We reserve the right to deny any item that does not meet these requirements.
  • Once your return has been processed, you will receive a confirmation email from our team.
  • Final Sale items can not be returned for a refund unless deemed faulty.
  • If you claim a free gift/s with your order and return your items for a refund, the free gift/s must also be returned
  • Surfboard Stands and Surfboards can not be returned if change of mind, if damaged on arrival please email with photos of the issue
  • If you are returning because of change of mind or ordered incorrect size we can supply you a pre-paid label to return for an added charge of $7.99
  • If you would like to return and pay for the return yourself please email us the tracking so wee can keep an eye on the return.